Currency:
Search

Frequently Asked Questions

 

Use less product than you think you’ll need. Using too much silicone will make the material
appear to stick out from the skin rather than filling the scar or defect. You can always do a
second application. No need to add more primer when you do another pass.

^ Back to the top ^

Leave a little bit of product on the end of the tip when you finish applying it to your skin. After
two minutes, touch the residual material on the end of the mixing tip to see if it feels like solid
rubber before slowly removing the pad from your skin.

^ Back to the top ^

Make sure you fully cover the area around your scar with the primer. This is what makes it stick.

^ Back to the top ^

Cut it! You can cut the pad into whatever shape works best for you.

^ Back to the top ^

To give yourself more work time with the material, place the applicator in the refrigerator for
five minutes. Colder temperatures will give you more time to spread the material, while warmer
temperatures will make the silicone set faster.

^ Back to the top ^

Make sure you use a new applicator tip each time. The tips will not work more than once. Throw
the applicator tip away each time you are finished applying the product. The silicone blend will
not set until it combines in the applicator tip.

^ Back to the top ^

Always place the texture side of the pad against the skin. The texture is what imparts the
realistic surface quality and eliminates shine.

^ Back to the top ^

8. What do I do if the Dermaflage is peeling?

^ Back to the top ^

9. What do I do if the Dermaflage looks raised?

 

^ Back to the top ^

10. What do I do if it looks shiny?

  • Make sure you are getting the pad on the silicone before it begins to harden. The pad impresses texture into the silicone to make it look like real skin with fine lines and pores.
  • Make sure you tap all around the pad with moderate pressure (not too hard or you’ll push the product out of the recessed area!)
  • You can run a brush with a little bit of mineral powder foundation over the area- we like the white/non-tinted setting powder. But be careful here: if you use too much powder you can opaque out the Dermaflage and it will become more visible. The secret to Dermaflage’s life-like appearance is its translucency.

^ Back to the top ^

11. What happens if the color is off?

  • We have a FREE color exchange for 1st time customers! Just email us and let us know if you need to go a shade lighter or darker. Of course you can always call us on 01985 60 60 33 if you need to talk it through- sometimes its hard to know which undertone you have. We’d like to talk to you…

^ Back to the top ^

12. What happens if it hardens too fast?

  • Once you apply the silicone, you have about 30 seconds to use your finger to gently smooth the material into the scar and onto the skin on both sides before using the pad. You’ll get better with practice but until then, you can put it in the refrigerator if you want more time to work with it. In warmer conditions it will set-up faster and likewise, it slows down when it cooler.

^ Back to the top ^

13. How do I know when its ready?

  • It takes approximately 2 minutes for the silicone to fully cure.
  • If you use the mixing tip, check the end- when the left over material is solid, its ready.
  • If the silicone sticks to the pad when you peel it back, the product has not yet dried and you’ll need to start again. Make sure you fully cover all around your scar area with the primer. This is what makes it stick. Also, be sure that the area where you intend to use the Dermaflage is clean, dry and does not have any moisturizer- the silicone will not stick to any sort of oil.

^ Back to the top ^

14. Why is the primer turning yellow on my skin?

  • The primer can discolor your skin if you apply a moisturizer before Dermaflage application. It is important to keep the area of the skin you are interested in covering clean and free of any lotions. Simply remove the primer with rubbing alcohol and clean your skin before reapplication.

^ Back to the top ^

15. Why has my applicator stopped working?

  • Make sure you use a new application tip each time. The tips will not work more than once. Throw the applicator tip away each time you are finished applying the product. The silicone blend will not set until it combines in the applicator tip.
  • Make sure the two chambers are clear of all residue after each use. If the two sides mix together, the product will solidify and plug the applicator. If this happens, just take a long pointed object like a tooth pick to remove the plug.

^ Back to the top ^

16. How do I wear my makeup & Dermaflage?

General Makeup Tips with Dermaflage
  • Don’t ever apply liquid foundation over the top of Dermaflage- if you do, it opaques out the Dermaflage and ruins the real skin translucent effect.
  • Don’t ever apply Dermaflage over the top of liquid foundation because it will make it peel
  • Always use less Dermaflage than you think you’ll need, just enough to cover the scar or wrinkle so you can use your makeup everywhere else. You only really need to put makeup on underneath the Dermaflage if the scar or skin is discolored.
  • Mineral based powders work best with Dermaflage

If Using with Mineral Powder

  • Make sure face is clean of moisturizer and product. It is best to start with a clean area.
  • Prime area with Dermaflage primer
  • Apply mineral foundation powder
  • Apply silicone into scar or imperfection
  • Let silicone set. Once set, apply mineral foundation over the rest of your face.
  • Lightly swoop some mineral powder over the top of Dermaflage.

If Using with Liquid Foundation

  • Prep and prime area where Dermaflage will go
  • Apply Dermaflage as you normally would
  • Apply liquid foundation to face everywhere BUT area where Dermaflage is
  • With a makeup brush, take foundation up around the area where Dermaflage is, being careful not to touch the silicone with the liquid foundation
  • Take your finger and blend edges of liquid foundation into area of Dermaflage
  • Take a light dusting of mineral powder on top of Dermaflage area

^ Back to the top ^

17. Why is the silicone sticking to the pad?

  • Make sure you start with clean skin with no products applied
  • Apply the primer around the entire area of the imperfection
  • Completely mix equal portions of clear and tinted silicone (the clear is the catalyst that changes the product from liquid to solid)
  • Time yourself with a clock so you don’t pull the pad off too early
  • The pad can pick up traces of other skin care products that inhibit the cure. If there is continued trouble with the silicone sticking to the pad, wash the pad with warm water before usage.

^ Back to the top ^

18. How do I take off the top?

  • Turn the little gray top to the right and firmly pull up.
  • To put it back on, twist it to the left

^ Back to the top ^

19. How do I store it when its not being used, will it dry out?

  • We recommend storing the applicator with either the gray cap or a mixing tip when not in use. This will keep it from attracting dust or lint.
  • In order for the Dermaflage to turn from a liquid to a solid, the two parts must mix. The product itself will not dry out but you should be careful to wipe the hole of each chamber clean after use before replacing the gray cap or a mixing tip. If there is mixed residue after use it will set up up and plug the applicator. If this happens, just use a narrow pointed object like a tooth pick to remove the plug.

^ Back to the top ^

20. Do I have to use the mixing tips?

  • No! But we do recommend that you try them to see which application technique you prefer.
  • Some people like them because they mix evenly and are less mess. Many claim that they are the key element to their successful application technique.

^ Back to the top ^

21. Can the mixing tip be used multiple times?

  • Unfortunately, the mixing tips are single-use and disposable. The product mixes inside the tip and turns into a solid that can’t be removed. We are always working on improving the design elements and this is the best solution we have at the moment.

^ Back to the top ^

22. Do I have to use the primer?

  • No, the primer is not necessary to wear Dermaflage. In fact, some people that have a sensitivity to isopropyl alcohol chose to omit it. However, without the primer the Dermaflage does not stay on as long before peeling.

^ Back to the top ^

23. What happened to the spatula tool?

  • We discontinued the spatula tool because our research showed that most customers were not using it but using their finger instead to smooth the edges.
  • You may still see it in old pictures and videos.

^ Back to the top ^

24. What do I do with the extra tone that doesn't match my skin?

  • Use it for practice
  • Save it for another season, many times people need to adjust their tones according to season and sun exposure

^ Back to the top ^

25. How do I clean off the pad?

Just wash it with soap and water and let it air dry so it doesn’t pick up an fibers from a towel.
 

^ Back to the top ^

26. How do I use the tools?

However you want to! However, most people use the long mixing stick to mix together the two parts and apply a larger amount to the face. The pick tool is great for apply a very small amount.
 
 
 
Go to www.youtube.com/dermaflage to watch videos on applying Dermaflage.