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Dermaflage Dermal Filler - Refill Applicator Dermaflage Dermal Filler - Refill Applicator
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Dermaflage Starter Kit Dermaflage Starter Kit
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Dermaflage Extended Wear Primer Dermaflage Extended Wear Primer
RRP: £12.20
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Dermaflage Foundation Powder Dermaflage Foundation Powder
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Dermaflage Mixing Tips - pack of 30 Dermaflage Mixing Tips - pack of 30
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Dermaflage Tools and Texture Pad Dermaflage Tools and Texture Pad
RRP: £8.13
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Dermaflage Make Up Remover Dermaflage Make Up Remover
RRP: £7.32
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Dermaflage Scar Sunscreen: Scarscreen Dermaflage Scar Sunscreen: Scarscreen
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Shipping, Warranties, Guarantees

This article explains our policies for: shipping, moneyback guarantees and manufacturers' warranties.

Cost of shipping

Shipping costs are based on the weight of different items and the varying costs reflect the differing costs of shipping different sizes and weights.

Working out shipping costs is a complex task and sometimes a shipping cost may not be available, for example with a particularly large order or when sending an order to smaller foreign countries. If you experience problems related to shipping during the checkout process call us on 01985 606033 (inside UK) or +44 1985 606033 (outside UK) or email service@dermaflage.eu

Moneyback guarantees

Because we are an Internet shop the purpose of a moneyback guarantee is to let you inspect and evaluate a product and return it if you decide you do not want it. It is not a way to have a product on free rental for a period. So, to claim a moneyback guarantee the product needs to be returned to us in "as new" condition in its original packaging so that it can be resold.

We will refund the cost of the product but not the cost of the original post and packaging. Also, you are responsible for getting the product to us.

Lifetime moneyback guarantees apply to the lifetime of the purchaser and cannot be passed on.

All our moneyback guarantees apply only to people living in the British Isles and do not apply to trade customers.

To claim a moneyback guarantee phone us first on 01985 606033, tell us what you are sending back and we will tell you where to send it.

Manufacturer warranties

Most of our products also carry some kind of warranty against manufacturing defects. Basically if your product breaks within the warranty period we will fix it. Generally speaking, proof of purchase is not required because there should be a record of your purchase on our system, but it is helpful if you can supply us with an order number if you know it.

If you drop something and break it, this kind of damage is not covered by warranty.

If you have a problem with a product, phone us first on 01985 606033, a lot of problems can be solved over the phone. If that does not fix it then we will ask you to send it in to us. When you send it in please include as much of the original packaging as possible and wrap it up really well. (Stuff can get bumped around in the post - we are not responsible if it gets damaged in transit).

You are responsible for the cost of returning the item to us, we will cover the cost of sending it back to you.

Warranty repairs apply worldwide.